CBP Issues new Policy on Passwords

Information derived from CBP’s Cargo Systems Messaging Service  |  March 3, 2017

Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 3/10/2017 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 12-characters.


effective 12:00 P.M. EST on March 10, 2017

the 12-character password requirement will be enforced when your current 8-character password expires or

when you manually change your password.


Moving forward, the new DHS/CBP Security Policy rules state that

ACE Portal account passwords must:

• Contain at least 12 characters.
• Contain at least 2 letters.
• Contain a combination of uppercase letters, lowercase letters, and numbers.
• Contain at least one of the following symbols: ! ” # $ % & ‘ ( ) * + , – . / : ; < = > ? @ [ ] ; ^ _ ` { | } ~

Please note that your new password:

• Cannot contain your User Id.
• Cannot contain your first or last name.
• Cannot contain any consecutively repeated characters.
• Cannot be the same as a previously used password.
• Cannot be the reverse of a previously used password.

After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at www.cbp.gov/ace-support.

To access the ACE Portal, please use the following URL: https://ace.cbp.dhs.gov

If you are unable to log into the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background. Also, The ACE Portal only works in Internet Explorer.  Scarbrough has been filing via ACE since 2009. If you have a question about your Portal, don’t hesitate to email us at info@scarbroughintl.dev