U.S. Customs Offers Virtual help with Ace Reports

According to U.S. Customs and Border Protection’s Cargo Systems Messaging Service, “Starting on Tuesday, June 18th, any ACE Reports user can schedule a 15-30 minute appointment with an ACE Reports expert to assist with a specific issue or question.  

These sessions will be held every Tuesday during the hours of 7:00 AM – 9:00 AM EST and 11:00 AM – 2:00 PM EST, starting Tuesday, June 18, 2019.

Please send an e-mail to ace.reports@cbp.dhs.gov to schedule a 15-30 minute appointment during one of the time windows above. 

Please include ‘Request for Virtual Office Hours Appointment‘ in the subject line of your e-mail as well as a brief description of your question or issue that you would like us to address.”

What is ACE?

ACE is the Automated Commercial Environment. It is a U.S. Customs and Border Protection technology for a single window and paperless approach through which the trade community reports import and export activity and the determines admissibility. In other words, ACE allows all U.S. Customs entries, PGA data (i.e. FDA, USDA, EPA, etc.) and EEI (AES) data to be submitted via one platform. U.S. Customs just recently switched software platforms from ACS to ACE in 2016.

Benefits of ACE Reports

ACE Reports boost Supply Chain Optimization and Visibility

U.S. Customs and Border Protection is continuing to retire old Automated Commercial Environment reports and launch new ones, providing a wealth of information that importers can use to boost compliance and duty savings efforts.  In fact, if you don’t already have an ACE account, we highly encourage you to get one.  The best part?  It’s free!  Our team of ACE experts can help teach you how to run reports or you can attend one of the virtual hours listed above.  If you don’t already have an account, click here to get started.  HINT:  Open all ACE-related webpages in Internet Explorer.

How will ACE Reporting help me?

The international trade community has been seeing a huge increase in formal requests for information from U.S. Customs and Border Protection, as well as CBP regulatory audits, especially anything having to do with Free Trade Agreements.  With the many tariff announcements recently, it is even more imperative that importers have a watchful eye on their goods in order to comply with U.S. law.  ACE reporting or other reporting options can help provide the visibility importers have been missing in the past.

What if I don’t have the time or resources?

You can hire a professional!  Scarbrough Consulting, Inc. is a great outsourcing tool for your compliance and supply chain optimization needs.  It is our job to make your job easier, and our team of experts provide that service.  Scarbrough’s Data Analytics Tool (“ScarCard”) can also help with internal auditing.  We highly recommend allowing us to build a demo of your own data.  We can build customized reports with easy manipulation and visual access for you to view your import or export data direct from your ACE Portal.  Quick example below.

Whether you are a current Scarbrough client or not, we can import your ACE data into our data analytics tool, which will help with visibility of your U.S. Customs data.  Let us help with optimizing your supply chain, cost savings and reporting options.  Email for a free 20 minute consultation.


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